Pay: $20.00 - $24.00 per hour
The New Patient Coordinator will own the management and follow up for all incoming leads, patient meeting inquiries, new patient outreach, and is responsible for providing exceptional patient communication and building customer relationships. They will be responsible for articulating the company’s value proposition and what sets us apart as a leader in cellular medicine.
Outside of lead management, this position will also be responsible for scheduling meetings, acting as liaison for incoming phone calls, occasional attendance at community networking events and spearheading initiatives to generate new sources of inbound leads.
Essential Functions
- Answering all inbound calls; ensuring backup for calls is in place when not available.
- Ability to answer any questions asked during inbound calls or calling/emailing a patient back if an answer is not known during a call. Clear and concise communication of MTC’s core values and product/service offerings.
- Professional and timely follow-up on inbound leads according to department policies.
- Post event follow-up with event attendees and potential patients including the collection of contact information from MTC employees in attendance at the event
- Outreach to new outbound lead opportunities.
- Communication with new and existing patients through Live Chat function to answer questions and schedule consultation.
- Manage data within the CRM system – tracking leads, contacts, etc.
- Scheduling meetings with patients on appropriate coworkers’ calendars.
- Collect payment information and charge accordingly.
Support Job Functions
- Utilizing critical thinking skills to identify patient needs, determine scope of opportunity and offer real time support to patients that call with questions or problems.
- Problem solving and filtering patient requests across departments in real-time.
- Functioning as back-up support for the Patient Services Team, which may include answering phones, assisting with check-in/check-out and completing other administrative duties as assigned.
Position Requirements
- Strong people skills
- Direct sales experience a plus
- Excellent written and verbal communication skills
- Natural ability to interact with patients in person and over the phone
- Expert knowledge of writing mechanics, including grammar, syntax, voice, and tone
- High attention to detail
- Process oriented
- Critical Thinking
- Ability to work within a growing company and adapt workflow to evolving internal processes
- Willingness to collaborate with all departments
- Knowledge of general business administration
- Desire to learn and grow in the medical industry, specifically around emerging areas of study and treatment options within the scope of Cellular Medicine.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person