Patient Services Representative

Pay: $19.00 - $22.00 per hour

Main Job Duties and Responsibilities

• Medical assistant experience a plus
• Greet patients professionally both in person and on the phone
• Manage the patient intake process including scheduling new and existing patient appointments, managing rescheduling, inquiries and waiting lists
• Optimize provider schedules and patient satisfaction with efficient scheduling and patient communication
• Ensure availability of treatment information by retrieving and updating patient records
• Verify patient information, financial records and process patient charges
• Articulate the Medical Transformation Process and the Cellular Medicine approach to new Patients and Inquiries
• Provide general and administrative support to patients, doctors, and support personnel
• Maintain accuracy, completeness and security of medical records and personal information
• Assist patients upon check-in and check-out
• Provide excellent customer service including responding to questions and providing directions.
• Register new patients according to established protocols
• Assist patients in the completion of all necessary forms and documentation
• Ensure patient information is accurate including payment/billing information
• Inform patients of office procedures and policies
• Maintain and manage patient records
• Transfer important calls and create messages for less urgent inquiries
• Call, document, and charge patients with missed appointments (no shows)
• Collect payment information and validate (if credit card) for processing
• Obtain external medical reports as required by medical professionals
• Complete other administrative duties as assigned

Education and Experience

• College Education Preferred or Equivalent Experience
• Medical assistant experience a plus
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance preferred

Key Competencies and Skills

• Communication skills - able to listen effectively, and articulate in a professional manner
• Information collection and management - able to collect, organize and monitor data efficiently
• Planning and organizing - able to multi-task, prioritize and schedule tasks and activities
• Attention to detail - able to produce accurate and quality work
• Customer service skills - able to develop good customer relationships with a focus on achieving high customer satisfaction
• Adaptability - able to adjust to changing demands/situations including dealing with diverse people
• Confidentiality - able to maintain confidentiality and adhere to ethical standards

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person